PRONTOS TECHNOLOGIES PUBLISHED HOURLY RATES    

WWW Contracted Software Development/Support /BASIC www Installation Support www Software Support www Software Development www Software Installation www Software Training www Software Upgrades www Site Management www Site Setup www Remote Support Operations Analysis www Operations Support www Support Analysis www Annual Account Reviews Note #1: Contracted Hourly Rates may vary according to the                  specifics and scope of a contracted project. $60/hr (note #1)   WWW Service Provider Level Support               (rev 05/10/2001) www packaged support services/solutions  - This level of service is for larger, more sophisticated sites of 10 pages or more with dynamic needs. as contracted   DBMS (Database Management Systems)            (rev 05/10/2001) DBMS Installation Support DBMS Software Support DBMS Software Development DBMS Software Conversions DBMS Software Installation DBMS Software Training DBMS Software Upgrades DBMS Remote Support Operations Analysis DBMS Operations Support DBMS Support Analysis DBMS Annual Account Reviews Note #1: Contracted Hourly Rates may vary according to the                  specifics and scope of a contracted project. hourly $120/hr or as contracted SSS discounted (note #1)     Non Contracted T&M Support Services Time spent in coordination, communication, planning, research, documentation and execution of customer requested technical services for non-contracted work. $120/hr     Travel Time Time spent traveling to/from customers site or other locations  for purposes of support, procurement, training or other customer related concerns. $60/hr   Additional Travel Expenses - Billed to customer at cost. Travel expenses incurred including airfare, carfare, lodging, meals and other incurred expenses. @ cost   Remote Support Expenses - Billed to customer at cost. @ cost   Minimum T&M Billing per Incident/Call incident , defined 1. A definite and separate occurrence; an event. 2. A usually minor event or condition that is subordinate to another. 3. Something contingent on or related to something else. 1.0 hr/per    Emergency & Time Specific T&M Service Upgrade Fee Prontos Technologies offers a per incident support upgrade for immediate attention to T&M customers for emergency & time specific responses. The emergency T&M response level preempts regular project work except for emergency support work of contracted customers. Upgrade fees are due prior to support engagement. The "T &M Service Upgrade Fee" is an upgrade fee only and does not include any incident labor fees. The "Per Incident Emergency T&M Service Upgrade Fee" is not a guarantee of availability of T&M Service and is contingent to the acceptance by Prontos Technologies.  Prontos Technologies reserves the right to refuse any upgrade requests. $2500/per incident   Standard Handling Fee Rate The standard level of percentage markup for 3rd party materials and services provided to the customer. Some special markups may apply. +20%    Standard Rehook Fee The minimal set fee for time, resources and materials to reestablish delinquent  accounts. This is a minimal charge. Special circumstances may require additional charges. $250      Payment Terms & Conditions All invoices are due 30 days after invoice date. Overdue invoices are subject to monthly 7% late penalties calculated on the monthly running balance. 7% Monthly     CD Creation of Code for Customers Protection. Once a year contract customers are provided complete copies of the Prontos Technologies code for the customers protection. It is the customers responsibility to store and safeguard the propriety of same code and data  as per the agreements in effect at the time of creation and any other agreements that may apply. This copy neither implies or represents any warranty of contained code/data. $25/year

  The PRONTOS TECHNOLOGIES "plus 15"  VALUE  POLICY

The PRONTOS TECHNOLOGIES "plus 15"  quoting policy provides the client with the information needed to easily monitor and manage the progress of their development project so that the project comes in ON-TIME, ON-BUDGET, and ON-SPEC.   By way of example, here is what this policy means to you.....  Assume that a unit job is estimated at 100 minutes. The +15% adjusted ESTIMATED TARGET TIME ("ETT") would be (100 minutes +15%)  or 115 minutes.   -If the job takes 100 minutes, you will be billed for 100 minutes. -If the job takes the estimated 115 minutes, you will be billed for 115 minutes. -If the job takes over the estimated 115 minutes, you will be billed for ONLY the estimated 115 minutes.   This allows the client and PRONTOS TECHNOLOGIES to maintain tight control over the project costs and project progress. This policy also allows the client to safely budget their project, while protecting themselves from quiet cost overruns.   Of course any changes to the scope of the contracted project after the estimate has been finalized; such as feature additions or omissions are subject to being estimated separately.